Kindly note that the ZA Central Registry (‘ZACR’) entered into a Service Level Agreement with Domain Name Services (Pty) Ltd (‘DNS’)
in 2012 for the provision of technical back-end registry services for the .ZA Second Level Domain Names: co.za, web.za, net.za and org.za. The ZACR is committed to ensuring that it offers registry services that are par excellence so that its accredited registrars can derive optimal benefit from such service provision.
To this end, and as previously communicated at iWeek 2016, the ZACR appointed Progressive Solutions (Pty) Ltd to conduct an independent evaluation of the quality of services offered by DNS within the parameters set in the aforementioned Service Level Agreement with a view to achieving enhanced levels of efficiency, agility and transparency in the provision of such services.
As an integral stakeholder within this domain name environment and given the direct impact that registry back-end services has on your continued business operation, we value your input in this assessment process and therefore invite you to participate in the quality of service survey that will be conducted by Progressive Solutions (Pty) Ltd. Kindly note that you will receive a separate email communication and/or notification from our consultant for action purposes over the next few days.
We hope that we can count on your cooperation, candidness and desire to ensure that, as a collective, we continuously work towards improving and evolving the provision of registry services in a manner that will see the ZACR and its stakeholders develop stronger, enduring and trusted relationships going forward.
Please do not hesitate to contact us at [email protected] should you need more information on this matter.